# Unresponsive Disputes Are Closed With Full Documentation After 5 Business Days

> Disputes opened by EEK that go unanswered after five business days are automatically closed. The AI board generates a resolution document. Stripe evidence is compiled. The case is filed.

- Canonical URL: https://www.eekmechanical.com/news/auto-close-idle-disputes-board-resolution
- Published: 2026-05-01
- Author: EEK Mechanical
- Publisher: EEK Mechanical, a trade name of Forman Pacific, LLC

## The Process Completes Even Without Customer Engagement

Not every dispute involves a customer who is actively engaged in the process. Some customers initiate a dispute and then do not respond to EEK's communications. EEK built an automatic closure process for these cases: if a dispute opened by EEK goes unanswered for five business days, the AI board generates a resolution document, Stripe chargeback evidence is compiled, and the case is filed as resolved.

This prevents disputes from accumulating in an unresolved state indefinitely. It also ensures that every dispute — whether resolved by agreement or by default — has complete documentation. The resolution document records what was disputed, what evidence EEK held, and why the default closure position was applied.

## For Customers Who Return After Closure

Customers who missed the dispute window or did not respond in time can still raise a new dispute through the portal. The auto-closure does not permanently waive their right to dispute — it simply closes the specific open ticket. EEK's dispute process remains available to any customer with a genuine concern, regardless of what happened with a previous ticket.

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Source: https://www.eekmechanical.com/news/auto-close-idle-disputes-board-resolution