# Progress Payments Appear in Your Job Journey — Not as a Surprise

> When a progress payment is requested, it appears dynamically in the What to Expect step list. Customers see what the charge covers before they are asked to pay anything.

- Canonical URL: https://www.eekmechanical.com/news/interim-payment-step-in-customer-journey
- Published: 2026-05-16
- Author: EEK Mechanical
- Publisher: EEK Mechanical, a trade name of Forman Pacific, LLC

## A Payment Request in Context

Receiving a payment request mid-job — for work not yet fully completed — can feel unexpected if it arrives as a standalone message with no context. EEK integrated the interim payment step directly into the What to Expect journey in the customer portal.

When a progress payment is requested, a new step appears in the customer's job timeline: Interim Payment Requested, with a full explanation of what work has been completed so far, why the progress payment is being requested, and what will remain after it is paid. The amount is fully itemised before the customer clicks the payment link.

## No Customer Should Be Surprised by a Payment Request

The design principle is simple: any payment EEK requests should make complete sense to the customer by the time it arrives. The What to Expect integration ensures that a progress payment is not a surprise interrupt in the job — it is the next logical step in a journey the customer has been watching unfold. Paying it feels like progress, not an imposition.

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Source: https://www.eekmechanical.com/news/interim-payment-step-in-customer-journey