# What US Insurers Get From EEK: Reports, Certificates and Claim Docs

> A guide to the documentation EEK Mechanical provides US insurers for misfuel claims, from recovery reports to workshop certificates.

- Canonical URL: https://www.eekmechanical.com/news/what-us-insurers-get-from-eek-reports-certificates-and-claim-docs-mur5vplx
- Published: 2026-10-03
- Author: EEK Mechanical
- Publisher: EEK Mechanical, a trade name of Forman Pacific, LLC

## Clear documentation for every misfuel claim

When a policyholder puts the wrong fuel in a vehicle, insurers need more than a tow receipt to settle the claim fairly. EEK Mechanical supplies US insurers with a complete, auditable paper trail covering the entire recovery — from the moment the vehicle is collected to the final workshop sign-off. Every step is documented so claims teams can verify what happened, confirm the work was completed to manufacturer specification, and close files with confidence.

## What the documentation package includes

Each recovery generates a structured set of records. The collection report confirms the time, location and condition of the vehicle at pickup, along with the tow truck operator's safety notes. The workshop report details the manufacturer-spec fuel system recovery carried out at our USIFDA-certified facility, including the components inspected and the condition of the fuel system before and after work. A certificate of completion verifies that recovery was performed to the vehicle manufacturer's specification, and an itemised invoice supports the claim with a transparent breakdown of the work performed.

Insurers also receive photographic evidence where relevant, capturing the vehicle's state at collection and key stages of the workshop process. This gives claims assessors a clear, verifiable record without needing to request additional information.

## How the recovery process works

When a misfuel is reported, EEK dispatches a tow truck to the customer's location — whether that is a forecourt, roadside, home or car park. The vehicle is collected and transported to a USIFDA-certified workshop, where manufacturer-spec fuel system recovery is completed. Recovery work is never performed at the collection location; the workshop is where the specialist equipment and trained technicians are based. This separation keeps the process safe, controlled and fully documented for insurers.

## Why insurers value a complete record

A misfuel claim often involves more than the recovery itself. If a vehicle has been driven after the wrong fuel was added, components such as the fuel pump or injectors may require separate repair — costs that can be substantial and are distinct from the recovery invoice. EEK's documentation clearly separates the recovery work from any subsequent component repairs, helping insurers assess liability and coverage accurately. The itemised nature of our records means claims teams can see exactly what was done and why, without ambiguity.

For insurers managing high claim volumes, this consistency matters. Standardised reports, certificates and invoices reduce back-and-forth and speed up settlement, while giving underwriters the detail they need to spot patterns and manage risk.

## What to do now

If you are an insurer or claims handler and need documentation for a current or recent misfuel recovery, contact our customer hotline at [(866) 777-3712](tel:8667773712). Our team can confirm the status of a recovery, provide copies of reports and certificates, and answer questions about the documentation we supply. For a full breakdown of how recovery costs are structured — itemised by tow distance, after-hours timing and vehicle type — see our [rate card](/rate-card). Costs vary by vehicle, distance and timing, and every recovery is fully itemised so claims teams always know what they are approving.

---
Source: https://www.eekmechanical.com/news/what-us-insurers-get-from-eek-reports-certificates-and-claim-docs-mur5vplx