EEK Customer Portal Guide

Are you a customer of EEK Mechanical? Our new customer portal makes it easy to track your jobs, messages, payments, and documents in one place. Here’s how to get started: ### How to Track Your Job 1. **Log In**: Use the login credentials provided by EEK or sign up for an account if you don’t have one. 2. **View Job Details**: Once logged in, navigate to your job history section where you can view all your bookings and their statuses. ### What To Do Now: Messages & Payments 1. **Messages**: If you need to communicate with EEK about a specific job, simply send a message through the portal. You’ll receive a response within 24 hours. 2. **Payments**: For any outstanding payments or invoices, log in and check your payment history. If there are any discrepancies, contact EEK’s customer support team. ### Document Management 1. **Documents**: The portal allows you to upload and manage all relevant documents for each job. This includes receipts, repair estimates, and other important files. 2. **Access Control**: Ensure that only authorized personnel have access to your account by setting up appropriate permissions. ### Practical What-To-Do-Now If you encounter any issues or need further assistance with the customer portal: 1. **Customer Hotline**: For all inquiries related to misfuel/water-in-oil recovery, towing services, and general questions, call our hotline at 0800 769 000. 2. **Rate Card**: For detailed pricing information on any job or service, visit the rate card section of our website. By using the EEK customer portal, you can stay informed and manage your accounts efficiently. If you have any questions or need further assistance, don’t hesitate to contact us at 0800769000 or review our itemised rate card. Happy managing!