The EEK Procedure Standard (EPS): OEM Spec + Our Copyrighted Process
Every EEK job requires Manufacturer Specification (OEM Spec) and EEK Procedure Standard (EPS) (Policies §19). Here is what that means for insurers, customers, and workshops.
EEK's Transparent Pricing: No Hidden Costs for Misfuel Recovery
EEK Mechanical publishes clear pricing with detailed invoices and line items. Know exactly what you're paying for misfuel recovery services.
EEK Serves You in Your Language — and Remembers It
All EEK voice agents can detect language barriers, switch language on request, and store the preference. Every future call from that number starts in your language automatically.
Outdated AI Facts Are Replaced Automatically
EEK's Remember Block now includes an AI-powered sweep that compares new job activity against pinned facts and supersedes any that are stale. The AI always acts on current reality.
Track Your Vehicle in Real Time: Collected, En Route, Delivered
EEK added three new timeline events to the customer portal showing exactly where a vehicle is at every stage — collected by the tow truck, en route to the workshop, arrived at workshop.
What to Expect: Every Step of Your Recovery, Explained on Demand
EEK rebuilt What to Expect as an interactive step list. Tapping any step opens a detailed explanation of that stage — what EEK is doing, how long it takes, what the customer needs to do.
Progress Payments Appear in Your Job Journey — Not as a Surprise
When a progress payment is requested, it appears dynamically in the What to Expect step list. Customers see what the charge covers before they are asked to pay anything.
Off-Topic Calls Get a Helpful Answer and a Warm Send-Off
Calls that are not misfuel or water-in-oil related — breakdowns, tyre enquiries, wrong numbers — are routed to the Redirect handler. A professional response and the right referral. No abrupt endings.
Data Access and Right to Be Forgotten — Handled on the Call
Callers requesting data access or removal from EEK's records reach a dedicated Privacy handler. The process is initiated on the call and tracked through to completion — fully US Privacy Act compliant.
EEK's Security Headers Are Now Audit-Grade
EEK deployed HSTS preload, a comprehensive Content Security Policy covering Stripe and CloudFront, and Permissions-Policy headers. The platform meets the standards of regulated financial and legal environments.
Pay Your Invoice Without Leaving the EEK Portal
EEK embedded Stripe's payment element directly into the invoice page. Customers pay inside the EEK portal, see EEK branding throughout, and land back on their job portal on success.
Admin Can See Every Active Call in Real Time
A Live tab in the admin portal shows the current call — who is calling, which agent they are speaking to, what the AI knows, and a live transcript. Admin can intervene if needed.
Every Payment Searchable in One Admin View
EEK built a dedicated Stripe admin panel showing live balances, all PaymentIntents, job links, and dashboard deep-links. Reconciliation and payment queries take seconds.
Broken Links Lead to a Conversation, Not a Dead End
EEK's 404 page is a SquEEK chat interface pre-loaded with context about the URL the visitor tried to reach. Lost visitors get help, not an error message.
Multiple People. One Job. Everyone Gets the Right Information.
Jobs can now have multiple named contacts — fleet managers, rental company reps, insurer claims handlers — each with their own portal access and communication channel.
Marketing Calls Are Ended Immediately and Blocked Permanently
Whitey Triage detects and immediately ends sales and marketing calls. The number is stored and blocked from ever reaching an agent again. Operator time is protected.
Admin Can Speak Their SquEEK Commands — Not Just Type Them
A microphone button in the SquEEK message bar lets admin speak a command, review the transcription, and send. Managing jobs from a phone or while doing other things is significantly easier.
The Insurance Report Is Ready Before the Customer Asks for It
EEK auto-generates an insurance report the moment a vehicle is confirmed as collected. Contamination details, components inspected, cost breakdown — formatted for insurer assessment.
Admin Always Knows How a Call Was Handled — From First Answer to Booking
Every post-call admin notification now shows the full agent transfer sequence: Whitey Triage → Whitey Qualifier → Rego Collector → Booking Closer. Complete visibility of every call.
Specialist Reports: Technical PDF Documents for Any Job
EEK can generate specialist technical report PDFs for any job — damage assessments, fluid analysis, component inspections — with EEK branding and per-recipient view tracking.
Describing Milky Oil Is Enough — EEK Routes the Call Automatically
Whitey Triage was updated to detect water-in-oil symptoms from caller descriptions and route to the WIO booking agent automatically. Callers don't need to know the service name.
EEK Recognises Returning Visitors and Offers a Shortcut
Customers who previously visited the misfuel or water-in-oil sections of eekmechanical.com are detected on return and offered a banner to go directly to the service they used before.
EEK Launches a Second Service: Water-in-Oil Recovery
EEK launched water-in-oil recovery as a full parallel service in May 2026 — its own voice agents, supplier matching, invoice types, insurance reports, and customer journey. All service-aware from day one.
The EEK Site Adapts to Which Service You Are Browsing
EEK's ServiceSwitcher makes the entire site path-aware — navigation links, CTAs, phone numbers, and footer resources all reflect the service section the visitor is browsing.
Supplier Pre-Payment Happens Automatically When the Customer Deposits
When a customer pays their deposit, a queued payment to the HN supplier holding account triggers automatically within minutes. No manual admin step.
The Booking Is Confirmed and the Payment Link Is Sent Before You Hang Up
The Booking Closer sub-agent quotes the deposit, handles objections, creates the job, and sends the booking link by SMS — all while the caller is still on the phone.
One Continuous Conversation Across Multiple AI Specialists
's Agent Transfer enables seamless specialist swaps mid-call. Full conversation context passes to the next agent. Callers experience one coherent call, not a series of hand-offs.
Every Call Makes the Next One Better
EEK's Whitey Learning Loop analyses every post-call outcome and stages improvements for review. The voice agents get better over time — automatically.
Unresponsive Disputes Are Closed With Full Documentation After 5 Business Days
Disputes opened by EEK that go unanswered after five business days are automatically closed. The AI board generates a resolution document. Stripe evidence is compiled. The case is filed.
Admin Has a Full Disputes View — Every Thread, Every Message, Reply Directly
The admin portal's Disputes panel shows every open and closed dispute with the full message thread, metadata, and a direct admin reply box. Every dispute is visible and trackable.
Progress Payments for Long or Complex Jobs
EEK introduced interim payment requests for jobs spanning multiple days or involving significant parts costs. Customers see exactly what they are being charged for at each stage.
US and US Jobs Are Billed Through the Right Entity — Automatically
EEK operates in United States and the United States. A global admin setting routes each payment to the correct Stripe account for the jurisdiction — no manual intervention required.
Every Voice Agent Can Answer Your Questions — From a Shared Knowledge Base
EEK built a shared FAQ knowledge base callable by all agents. When a caller asks an edge-case question, the agent queries facts rather than guessing.
EEK's Insurer Notification: A Formal Legal Document, Not a Courtesy Email
EEK rebuilt its insurer notification as a comprehensive legal notice — PPSR security interest, lien and storage warnings, case law citations, direct payment prohibition, and bank details.
The Card Processing Fee Is Disclosed on Every Invoice
EEK made the Stripe card processing fee a named, visible line on every invoice. Customers see the exact fee before they pay. No hidden charges.
Admin Crashes Show What Broke — Not a Black Screen
The EEK admin portal was wrapped in an error boundary that displays the error detail, component stack, and a reload button. Bugs are visible and diagnosable the moment they occur.
Raising a Dispute With EEK Starts a Structured, Tracked Process
EEK's dispute ticket system provides a six-stage structured process, a unique dispute ID, and persistent tracking from first contact to resolution. Every dispute has a clear lifecycle.
The Disputes Tab: Your Rights, Explained by AI Before You Decide Anything
The customer portal's Disputes tab includes an AI guide that explains valid dispute grounds, what evidence to provide, and consumer rights under US law — before the customer commits to raising a dispute.
During a Dispute, Your Calls Are Routed to the Right Channel
When a dispute is active, calls from the customer's number are routed to a dispute notice agent directed to the portal process — not a sales agent. Suppliers remain unaffected.
During a Dispute, Every Phone Number on the Site Points to Your Thread
When a visitor with an active dispute loads any EEK page, every phone number is replaced with a link to their dispute thread. The right channel is always in front of them.
The Terms of Service: One Source. Two Formats. Always Consistent.
EEK's Terms of Service now generates both the web page and the PDF from a single data source. A change to the terms updates every format simultaneously. No PDF/web divergence.
Ask SquEEK About a Call — It Will Read the Transcript and Tell You
Admin SquEEK can pull the full transcript of any call and reference it directly in responses. No navigating to . No manual searching.
Facebook Ad Traffic Is Identified at the Location Page
Visitors arriving via Facebook ads on EEK location pages are gated to identify their source before entry. This gives precise attribution data on which campaigns are driving real job enquiries.
Whitey Triage: Your Call Is Classified and Routed in Under 60 Seconds
Whitey Triage is the first voice in every unknown caller's ear. It classifies the call — misfuel, water-in-oil, existing customer, complaint — and silently routes to the right specialist. Callers never notice.
Whitey Qualifier: A Misfuel Specialist Takes Your Call
After triage identifies a misfuel call, Whitey Qualifier handles the qualification — collecting the five data points needed, giving vehicle-specific advice, and passing to the booking stage. Warm, knowledgeable, Kiwi.
Laura: Your Job Is Already Loaded When You Call
Known customers calling EEK reach Laura — an AI agent with their full job context already loaded. She can answer any question about their job without asking them to repeat themselves.
Suppliers and Insurers Have Their Own Dedicated Line — With the Right Context
The supplier line ([(302) 520-5191](tel:13025205191)) and insurer line ([(202) 953-0307](tel:13025205105)) each route to a Laura persona aware of the caller's relationship with EEK, their open jobs, and their outstanding requirements.
Admin Can Pin Facts to Any Job — and the AI Will Never Forget Them
EEK's Remember Block lets admins pin job-specific facts that permanently shape how SquEEK responds on that job. The AI's behaviour is adjusted by what admin tells it to remember.
Your Right to Your Data — Handled Through the Portal, Not a Form
EEK's privacy portal lets customers submit data access and Right to be Forgotten requests. Secondary contacts receive their own portal link. Fully US Privacy Act compliant.
Insurers Access Job Files Through the Portal — Customer Approval Required
Insurers can request access to a customer's job through the EEK portal. The customer approves or denies. On approval, the insurance report is automatically sent to the insurer. No admin step.
Every Site Visitor Is Tracked, Enriched, and Searchable
EEK tracks every eekmechanical.com visitor with enrichment from booking IDs, GCLID dedup, and job/call joins. Admin can search 1,000+ visitors by rego, phone, or name.
EEK Mechanical Expands South Island Coverage in 2026
EEK Mechanical has added new certified workshop partners across the South Island in 2026 — including Marlborough, the West Coast, Queenstown-Lakes, and Southland. Here is what the expansion means for previously underserved regions.
Every Customer Message Is Reviewed Before It Is Sent
Before any SquEEK message reaches a customer, it passes through a validator that checks for accuracy, tone, and legal exposure. The validator approves, rewrites, or escalates. No unreviewed message goes out.
24/7 Misfuel Collection: What Makes EEK Different
EEK Mechanical collects your vehicle by tow truck and completes recovery at our workshop — not another operator that drains fuel at the roadside. Learn about our certified network, workshop equipment, and what makes us different.
SquEEK: Your Customer Messages Are Answered Instantly, Any Hour
SquEEK handles every customer portal message with full job context. Customers get instant, accurate responses at any hour — no waiting for a human to pick up the queue.
SquEEK for Suppliers: Professional Comms Without Customer Data Leakage
Suppliers have their own SquEEK agent, completely siloed from the customer thread. It handles job updates, ETA confirmations, invoice questions, and payment queries — in a tone appropriate for an industry professional.
@SquEEK Commands: Manage Entire Jobs Through Conversation
Admin users direct SquEEK through natural language commands. Send a customer update, ask the supplier for an ETA, dispatch the insurance report — all through the SquEEK message thread.
The Admin Portal: Every Job, Message, and Invoice in One Place
EEK's admin portal launched with three core views — Jobs, Comms, and Billing — giving the operations team a single screen to run every active job across the country.
Supplier Onboarding: Verified Businesses Only
EEK's supplier portal validates every new workshop against Google Maps before they can accept jobs. No unverified businesses. One Accept button covers the whole process.
Every Job Has Its Own Private Thread
EEK isolated every job's messages to a unique booking ID. No two jobs can ever see each other's communications — even if the same vehicle appears in the system twice.
Jobs Cannot Close Until Payment Is Received
A hard gate ensures no EEK job can be marked as closed until the customer has paid. The invoice is always issued and reviewed before the case is finalised.
Your Job Portal: Everything in One Link, No Login Required
Every EEK customer gets a unique portal URL from their first SMS. Job status, messages, invoice, and payment link — all visible from booking to vehicle collection. The link is the login.
Pay a Deposit at Booking. Pay the Balance When It's Done.
EEK restructured its payment model around a confirmed deposit at booking and a final balance after job completion. Customers know their exact commitment before the tow truck moves.
EEK Works as a Native App — No App Store Required
EEK is a Progressive Web App. Customers and suppliers can add it to their phone's home screen and get a native app experience — push notifications, full screen, instant load — without downloading anything.
Need help right now?
Our team is available 24/7 to help with misfuelling and water-in-oil emergencies.
(866) 777-3712